FAQ
All shipping costs are automatically calculated at the checkout and depend on the number of items, weights and delivery location to be able to calculate your shipping rate. Simply add all of your items to cart, add your delivery location and your shipping rate will automatically be calculated for you.
We offer shipping services through Australia Post and occasionally through 3rd party courier services. Rates are based on the weight and size of your parcel, calculated at the time of purchase. After your order is confirmed, our dispatch team packs your items within 1-3 business days. Estimated delivery times are 4-7 business days for capital cities and 5-10 business days for regional areas. We only offer doorstep delivery and do not have click and collect options. Please inspect your items upon delivery and notify us within 24 hours of any issues, with supporting evidence. Claims made after this period are not accepted. Remember to double-check your address to ensure accurate delivery. 🚚✨swer.
We have standardised shipping zones for QLD, NSW, WA, SA,VIC & ACT. Shipping is automatically calculated if you fall in our standard shipping zones. If you do not see shipping calculated for your address we can organise a custom shipping quote for deliveries outside of our standard delivery zones. Enquire at info@fluirebathware.com.au
Returns or exchanges must be initiated within 30 days of delivery. Items must be unused, unopened, and in their original packaging to be eligible.
For change-of-mind or incorrectly placed orders, a 25% restocking fee applies. Original and return shipping costs are non-refundable.
Custom or special-order items are not eligible for change-of-mind returns.
Any damage or freight issues must be reported within 24 hours of delivery.
You can reach us at info@fluirebathware.com.au. We are looking forward to hearing from you soon.
All of our products have automated product quantity tracking. A stock availability badge on the product page, above the "add to cart" button will show if a product is "in stock" or running "low in stock" or if the product is "out of stock"
Unfortunately not! By keeping our business online only we are able to remain lean, keep our costs down and pass on the savings to you, our customers!
Unfortunately not, our bundles are priced to be sold as is. This helps keep our costs down, so we can pass on the savings to you.
Each product has different warranty periods and that information can be found on the product page.
Yes. We understand buying bathroom products online can feel risky, so all eligible purchases are backed by our 100% Satisfaction Guarantee.
If your order arrives and something isn’t right, we’ll work with you to make it right — whether that’s support, a resolution, or a return in line with our returns policy.
Our goal is simple: to remove the stress and risk from buying online.