Everything you need to know before you order. Can't find your answer? Email us at info@bathwarefactorydirect.com.au and we'll get back to you.
Products & Bundles
What's included in a vanity bundle?
Each bundle is a complete, coordinated bathroom in one order — built around the vanity, with everything matched to suit. A typical bundle includes the vanity (fully assembled), basin, basin mixer of your choice, shower and shower mixer, toilet, toilet roll holder, double towel rail, and pop-up waste. The exact inclusions are listed on each product page, and a stone top can be added at checkout.
Do I need to buy the stone top separately?
No — the stone top is an optional upgrade you can add directly at checkout on the bundle and vanity pages. If you don't add it, your vanity comes with its standard top. Stone tops are cut and polished to order specifically for your vanity, which takes around 5 business days — this is already built into our standard 5–10 business day delivery window, so it won't hold up the rest of your order.
Are the vanities assembled or flat-pack?
Fully assembled. Your vanity arrives ready to install — no flat-pack construction on your end.
What are the vanities made from?
Our vanities use a durable PVC construction, purpose-built for the moisture and humidity of a bathroom. PVC won't swell, warp, or absorb water the way timber-based cabinetry can, which makes it ideal for wet areas.
Will the colour match the photos exactly?
We photograph our products as accurately as possible, but the on-screen colour can vary slightly from the finish in person due to your screen settings, lighting, and the natural characteristics of PVC finishes. If an exact colour match is critical to your project, get in touch with our team before ordering — we're happy to send extra photos or details to help you decide.
What sizes do the vanities come in?
Most ranges are available from 750mm through to 1500mm. Available sizes and their specifications are shown on each product page.
Can I choose my own tapware finish and mixer?
Yes. Bundles let you select your basin mixer, and we stock matching finishes across our tapware range — brushed gold, brushed nickel, matte black and more — so you can keep everything coordinated.
Quality & Certification
Is your tapware certified for use in Australia?
Yes — all our tapware is both WaterMark and WELS certified. WaterMark certification means it meets the Australian/New Zealand Standards required for legal installation by a licensed plumber, and WELS (Water Efficiency Labelling and Standards) means it's rated and compliant for water efficiency. If you need certification documentation for your plumber, just ask and we'll provide it.
What's the build quality like?
Our tapware is made from solid brass — not lightweight cast alternatives — for durability and a proper weighted feel. This is bathware built to last, which is why we back it with one of the longest warranties in the category (see below).
Stock, Delivery & Pickup
Is the product in stock?
Most items ship from stock held at our Penrith warehouse. Select ranges are sourced directly through our supply partners rather than held on site — that model is how we keep premium bathware at genuinely sharp prices without the retail markup. Either way, orders are delivered within the usual 5–10 business day window.
Stone tops are the one made-to-order exception: they're cut and polished specifically for your vanity (around 5 business days), which is already built into that same delivery window.
Our stock counts are accurate in the vast majority of cases. In the rare event something is out of sync, we'll contact you straight away with an ETA — or a full refund if you'd rather not wait.
How much is delivery, and do you ship to my area?
It depends on what you're ordering:
- Small parcels (tapware, wastes, accessories and similar) ship at live Australia Post rates, calculated automatically at checkout based on your address.
- Bulky items (vanities, bathtubs, shaving cabinets and the like) travel by pallet freight or specialist courier, at a flat rate by metro zone:
| Delivery zone | Bulky freight |
|---|---|
| Sydney Metro | $89.99 |
| Central Coast, Newcastle & Wollongong | $299.99 |
| Melbourne Metro | $299.99 |
| ACT | $399.99 |
| Adelaide Metro | $499.99 |
| Brisbane & Gold Coast Metro | $499.99 |
| Perth | $599.99 |
Outside these zones? No problem — save your cart and email info@bathwarefactorydirect.com.au, and we'll organise a custom freight quote for your location.
How long does delivery take?
Orders are delivered within 5–10 business days from the date your order is placed. You'll receive tracking once your order is on its way.
Where exactly will my order be delivered?
Delivery is to your front door. For insurance reasons our couriers aren't covered to enter your premises, so they can't carry items inside or up stairs — if you're expecting something heavy like a vanity or bath, it's worth having a second person on hand to help move it in. If no one is home, your delivery will be left in a safe place at the property.
Can I collect my order instead of having it delivered?
Pickup is not currently available. Keeping all orders delivery-only helps our team stay lean, nimble and efficient without needing to staff our warehouse at all times. All orders are delivered directly to you within approximately 5–10 business days.
Why don't you have a showroom?
We're a 100% online retailer, and that's a deliberate choice. Traditional bathware showrooms come with big overheads — rent, staff, floor stock — and those costs always end up baked into the price tag. By selling online only, we cut out that layer of cost entirely and pass the savings straight on to you, without compromising on quality, support, or our guarantees. If you'd like more photos, details, or guidance on finish, sizing, or fit before you order, our team is just an email away.
Installation
Do you install, or do I arrange my own plumber?
All plumbing products must be installed by a licensed plumber — this is a legal requirement in Australia and it protects both your warranty and your compliance certificate. Unfortunately we do not offer installation services. If you're looking for a complete renovation in the Sydney metro region you can get in contact with our partners at Bathroom Living - admin@bathroomliving.co
Warranty
How long is my warranty?
- Tapware — 15 years
- Vanities & accessories — 8 years
These cover manufacturing faults under normal domestic use, and are in addition to your rights under the Australian Consumer Law.
What does the warranty cover?
For the first 12 months, we cover both the replacement part and the labour to rectify a genuine product fault. After 12 months, warranty is parts-replacement only — we supply the replacement part free under warranty, but the labour to fit it is at your cost. Full details are on our Warranty page.
Payments, Returns & Damages
What payment options do you offer?
We accept all major credit and debit cards. We don't offer buy-now-pay-later services such as Afterpay or Zip. We also don't take deposits or place holds on stock — all orders are processed once full payment has been received, which is how we keep your order moving and delivered inside the 5–10 business day window.
What if my order arrives damaged?
Every order is covered by transit insurance, so you're protected. Please inspect your delivery on arrival and, if anything has been damaged in transit, contact us within 24 hours with photos of both the damage and the packaging. We'll arrange a replacement or repair at no cost to you. Reporting promptly matters — it's what lets us claim on the transit insurance — so please check your order as soon as it lands.
Can I return an item if I change my mind? (Love It or Full Refund)
Yes — we back our bathware with a Love It or Full Refund guarantee. If you change your mind, return your order within 30 days for a full refund of the product price. No restocking fees, no runaround.
A few simple conditions keep it fair for everyone:
- Items must be returned unused, unopened and in their original packaging, in resaleable condition.
- Return freight is at your cost — and for bulky items, please pack them well; anything that comes back damaged or without its original packaging can't be refunded in full.
- Your original delivery/freight charge isn't refunded (it covers a service already provided).
- All return requests must be approved before goods are sent back.
- Made-to-order and special-order items are excluded, as they're made or prepared specifically for you and can't be resold. This covers custom vanities, custom-cut stone tops, custom-cut wastes and grate drains, and special order or promotional package items.
This change-of-mind guarantee is offered in addition to your rights under the Australian Consumer Law, which always apply. Full terms are in our Returns & Refunds policy.
Still have a question? Email us at info@bathwarefactorydirect.com.au — we're here to help you get your bathroom right the first time.