Privacy policy
Privacy Policy
This Privacy Policy outlines how Bathware Factory Direct collects, uses, and protects your personal information when you use our website and services.
By accessing or using our Service, you agree to the collection and use of information in accordance with this policy. Any terms not defined in this Privacy Policy have the same meaning as those in our Terms and Conditions.
Personal Information We Collect
When you use our Service or place an order, we may collect certain personally identifiable information to process transactions, arrange delivery, and provide customer support.
This may include:
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First and last name
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Email address
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Phone number
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Shipping and billing address
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Suburb, state, postcode, and city
We only collect information that is necessary to operate our business and fulfil orders efficiently.
How We Use Your Information
Bathware Factory Direct uses your information for the following purposes:
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To process and fulfil orders, including delivery and invoicing
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To provide and maintain our Service
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To communicate with you regarding your order, delivery, or enquiries
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To provide customer support and respond to requests
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To notify you of important service or policy updates
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To analyse usage and improve our website and customer experience
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To detect, prevent, and address technical or security issues
Information Sharing
We respect your privacy.
Your personal information is not sold, rented, or shared with third parties for marketing purposes.
Your data may only be shared where necessary to operate our Service, such as with:
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payment processors
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freight and delivery partners
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IT and platform service providers
These parties are only provided with the information required to perform their function and are obligated to protect your data.
Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us. Requests will be handled in accordance with applicable Australian privacy laws.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. Any updates will be posted on this page.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:
📧 info@bathwarefactorydirect.com.au
In plain terms
We only collect what we need to process orders,
we don’t sell your data,
and we use it to run the business properly.