We stand behind our bathware with one of the longest warranties in the category. Here's exactly what's covered.
How long is my warranty?
- Tapware — 15 years
- Vanities & accessories — 8 years
These cover manufacturing faults under normal domestic use, and are in addition to your rights under the Australian Consumer Law.
What does the warranty cover?
For the first 12 months, we cover both the replacement part and the labour to rectify a genuine product fault. After 12 months, warranty is parts-replacement only — we supply the replacement part free under warranty, but the labour to fit it is at your cost.
What isn't covered?
Faults caused by incorrect or faulty installation are not a product defect and aren't covered under warranty. If we're asked to attend and the issue turns out to be installation-related rather than a fault with the product itself, our time to diagnose and rectify is chargeable. Installing with a licensed plumber is the best way to protect your warranty — and to avoid a call-out cost that isn't ours to wear.
How do I make a warranty claim?
Email info@bathwarefactorydirect.com.au with your order number, a description of the fault, and photos or video. We'll assess and organise a replacement part or repair from there.